About the Role

At Tashas Group, we believe that the front of house is where everything comes to life. It is where beautiful food, thoughtful design and genuine service meet — and where our guests decide how they feel about us.

We are looking for a Franchise Manager who will be the custodian of this experience across our franchised restaurants in Cape Town.

This role is deeply rooted in people, presence and precision. You will work closely with our franchise partners and their teams to ensure that every guest experience reflects our standard of Inspired Hospitality — warm, attentive, consistent and quietly exceptional.

With a strong focus on FOH operations, you will guide, support and elevate teams to deliver service that feels effortless, but is built on discipline, care and attention to detail.

Your Mission

You will act as both partner and guide to our franchisees — building strong relationships, strengthening operational performance, and ensuring that our standards are not only met, but lived.

You will bring clarity, structure and inspiration to every space you step into — helping teams understand not just what to do, but why it matters.

Key Responsibilities

Franchise Relationship & Support

• Act as the primary point of contact between Tashas Group and franchise partners in Cape Town

• Build trusted, respectful relationships rooted in collaboration and shared standards

• Support franchisees in navigating operational challenges with practical, thoughtful solutions

• Ensure alignment with Group expectations, culture and ways of working

FOH Operations & Guest Experience

• Champion front-of-house excellence across all franchise locations

• Ensure service is engaging, intuitive and consistent with our brand values

• Guide teams on floor presence, service flow, hosting and guest engagement

• Reinforce the importance of atmosphere, energy and attention to detail in every shift

• Work closely with restaurant managers to elevate performance and team confidence

Brand Standards & Compliance

• Ensure each location reflects the Tashas Group identity — from service style to presentation

• Monitor adherence to SOPs, operational procedures and guest experience benchmarks

• Identify gaps with care and clarity, and support teams in resolving them

• Protect the integrity of the brand while respecting the individuality of each space

Training & Development

• Lead FOH-focused training initiatives across franchise locations

• Support onboarding and continuous development of FOH teams

• Collaborate with Training Managers to refine and evolve training content

• Deliver hands-on, in-service coaching that builds confidence and capability

• Foster a culture of pride, ownership and continuous improvement

Quality Assurance

• Conduct regular site visits, audits and service observations

• Provide constructive, actionable feedback to franchisees and their teams

• Ensure consistency in service quality, cleanliness, presentation and overall experience

• Track improvements and follow through on agreed action plans

Performance & Reporting

• Prepare clear, insightful reports on operational performance and compliance

• Analyse trends in service delivery, guest feedback and team performance

• Work with franchisees to implement meaningful, measurable improvements

• Share learnings and best practices across locations

What We’re Looking For

• Proven experience in FOH operations within premium or high-volume hospitality environments

• Strong understanding of restaurant service, guest experience and team dynamics

• Experience working with multiple locations or franchise operations is advantageous

• A natural leader who is present, observant and hands-on

• Someone who communicates with clarity, warmth and respect

• Deep appreciation for detail — from service flow to the smallest guest interaction

• A genuine passion for people, hospitality and building great teams

What You’ll Love

• Being part of a company where people and quality truly matter

• Working closely with passionate operators and teams across Cape Town

• Shaping guest experiences that are remembered long after the meal is over

• Contributing to a growing, global brand built on care, beauty and connection

• A collaborative, generous culture that values excellence without ego